PRIVACY POLICY

EFFECTIVE DATE : 01/27/2025

At Audacia, we are committed to protecting your privacy and ensuring a safe and secure experience while shopping with us. This Privacy Policy outlines how we collect, use, store, and protect your personal information, and the steps you can take to manage your privacy. By using our website, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION WE COLLECT

To provide an optimized and personalized shopping experience, we collect the following types of information:

Personal Information: When you make a purchase, create an account, or contact us, we collect personal details such as your name, email address, billing and shipping address, payment information, and purchase history.
Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your browsing experience, personalize content, and analyze site traffic. Cookies help us remember your preferences and improve functionality.

By using our website, you consent to the use of cookies and tracking technologies as outlined in this policy.

2. HOW YOUR INFORMATION IS USED

The information we collect is used for various purposes, including:

Order Fulfillment: To process and deliver your orders accurately.
Customer Service: To address your inquiries and provide support.
Marketing: To send you promotional offers, newsletters, and updates on our products. You can opt-out of marketing communications at any time.
Improving Our Services: To enhance our website, products, and services based on customer feedback and behaviour.

3. SHARING INFORMATION WITH THIRD PARTIES

We respect your privacy and only share your personal information when necessary. We may share your details with trusted third parties to:

Shipping and Logistics Partners: To fulfill orders and deliver products.
Payment Processors: To securely process payments for your orders.
Other Service Providers: To improve and optimize your shopping experience (e.g., analytics, customer support).

We ensure that all third parties adhere to strict confidentiality standards and only use your information as required to provide the services.

4. HOW WE PROTECT YOUR INFORMATION

We use state-of-the-art security measures to protect your personal information. This includes:

Encryption: All sensitive data, including payment information, is encrypted during transmission using secure socket layer (SSL) technology.
Secure Payment Gateways: We partner with trusted payment processors who comply with industry security standards to safeguard your financial details.

Despite our efforts to ensure the highest level of protection, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your data.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to provide a better browsing experience and offer personalized features on our website. Cookies are small files stored on your device that help us remember your preferences and enhance site performance.You can choose to disable cookies in your browser settings. However, please note that doing so may affect the functionality of certain website features.

6. MINORS PRIVACY

Our website is safe for users of all ages, and we do not target any specific age group. We ensure that our content is appropriate and free from any material that could potentially harm or disturb individuals of any age. We do not knowingly collect personal information from children under the age of 13. If we discover that we have unintentionally collected such information, we will take immediate steps to delete it.

7. YOUR RIGHTS REGARDING YOUR INFORMATION

You have the following rights in relation to the personal data we collect about you:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You can update or correct your personal details by logging into your account or contacting us.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal information, and we will comply unless there are legal reasons for retaining it.
Right to Data Portability: You have the right to request that your personal data be transferred to another service provider in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal information in certain circumstances, such as for marketing purposes.

To exercise any of these rights, please contact us using the information provided in the Contact Us section.

8. DATA RETENTION

We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. This includes:

Order Fulfillment: We retain personal information for the duration necessary to complete your order and address any after-sales service.
Legal Compliance: We may retain certain information for legal obligations such as tax reporting or compliance with industry regulations.

Once your data is no longer needed for its original purpose, we will securely delete or anonymize it.

9. INTERNATIONAL TRANSFER OF DATA

As Audacia operates internationally, we may transfer your personal information to other countries where we or our third-party service providers operate. When transferring data internationally, we ensure that appropriate safeguards are in place to protect your privacy and comply with applicable data protection laws.

For example, if your personal information is transferred to the United States or any other country outside the European Union, we ensure that it is subject to adequate security measures and protections as required under relevant data protection laws such as the GDPR.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will notify you by updating the "Effective Date" at the top of this page. If we make significant changes to how we collect, use, or share your personal information, we will notify you via email before those changes take effect.

11. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us below at customer support: